DGM/Head - Field Service Delivery - Telecom

Only Female

Purpose of the Job : This position manages and owns the entire customer service life-cycle processes at a central level. This includes customer on-boarding, service recovery, up-selling, churn management and CSI.

Responsibility :

1. Drive key service parameters in the field operations team nationally.

2. Formulating strategy for Quality service assurance.

3. Execution of operations related to Installation & fault repair.

4. Driving business growth through Non Trade O2A (Order to Activation) conversion parameter.

5. Revenue enhancement through S2S drive

6. Responsible for Inventory management (Stock/Repair/Refurbishment/ODU adjustment)

7. Ensuring the focus of Win Back in field teams.

8. Manage end to end Swap process.

Educational Qualifications : MBA from a Tier 1 institute

Work Experience: 8-10 years of work experience in Service in a leadership role from Media / Consumer Electronic Sales / Telco or related industry