DGM/GM - Zonal Head - Service - North - Dispenser & Automation

The Zonal Head - Service will be responsible for Performance of the Zone through the State Heads and the State operations team. The role will involve close & regular interactions with Customers at decision making level, ensuring Customer SLA's , Operational efficiency & Revenue Targets are all managed optimally.

Integrity & Safety -

- Drive Safety & Integrity behavior (Including ethics and compliance) across the Du Service team in the region. Be a role model and communicate to them and ensure better compliance.

- Make State leads & ASM accountable for better compliance and zero accidents.

Financial Goals -

- Deliver on financial metrics: Growth, Revenue, OPEX & working capital

- Deliver on Value Added Services (VAS) targets

- Timely submission of invoices and collection of payments to meet the DSO target.

- Continues Improvement / Operations efficiency improvement:

- Be a role model to lead the Fortive business systems , tools for continuous improvements and problem solving.

- Drive productivity on manpower utilization, material cost and material usage year over year. Improve First time fix.

- Collaborate with Repair centres / Supply Chain / WH teams for spares availability and replenishment

- Provide timely MIS and report to HO on KPI's for the Zone / States.

- Customer satisfaction and Relationship management

- Deliver on Customer complaint call closure SLA's and KPI's.

- Track performance via monthly tracker and Daily Management

- Manage key customer level strategically by regular visiting in state and divisional level.

- Propose initiatives and drive improvements to resolve issues.

People Management

- Responsible to develop state managers for continues succession pipeline.

- Ensure 100% Performance measurement metrics across states.

- Continuous improvement in employee engagement.

- Manage Off Role Field Staff through regular engagement

4. Relationships

- Reports to: Director Service

- Other Relationships : State Service Manager , Area Service Manager (ASM) , Repair Centre Head., Supply Chain Head., VAS sales executive ,Invoicing Head, Credit Control team