DGM/GM - US Mortgage - Tax Outsourcing

Purpose of Role:

This role is responsible to manage account(s) for specific vertical along with the responsibility to drive the teams in meeting client requirement. They also are responsible to identify & proposing new business opportunities, identify the scope of improvement & execute process efficiency.

- Acts as L4 point of contact for escalation

- Accountable for entire Account(s) deliverables

- Engage with Client/customer to anticipate issues and needs of the customer related to the account(s)

- Follows customer profitability practices such as Cost optimization methods, consistent improvement in CP, productivity & quality benchmarking, periodic target revision etc.

- Implements measures to optimize seat utilization

- Participate in People & revenue forecasting

- Efficiently manage ramp-up & ramp-downs of the project

- Work with Business Enabling teams appropriately to ensure Business needs are addressed.

- Responsible to handle escalations in case of any miss in deliverables and ensure CAPA is in place.

- Work with PEX teams on driving the Process improvement projects and responsible for effective implementation of all the automations/process changes.

- Accountable for effective implementation of all the Cognizant initiatives to enhance the existing methodology.

Process Covered:

- Retail Banking

- Trust Services

- Card Acquiring Services

- Card Issuing Services

- Payment Processing

- Loan Origination

- Loan Servicing

- Default services