DGM/GM - Premium Car Sales

Premium Car Sales DGM / GM

Location : Karnadaka

Reports to VP Operations

Salary: 18L- 25L/a+ other benefits

Gender: Male

Industry : Premium Car Dealerships (Automobile )

Age: Max 45 Yrs

Education: Any Graduation

Experience : Min 15 + Years in premium car division .

Key Responsibilities:

- Leads, develops and motivates the sales team

- Leads the team by personally demonstrating and encouraging the Sales team to demonstrate the Premium Car Customer First Behaviours in all interactions with customers and colleagues

- Ensures the Sales team works closely withService, Parts and Administration colleagues to deliver outstanding customer service

- Establishes and monitors the team's training requirements to ensure the required level of skill and expertise is available

- Implements performance management, coaches and develops the team to improve performance

- Allocates resources to optimise seasonal and promotional peaks

- Responsible for attending telephone calls and responding to Mails from customers and others with in Premium Car specified time

- Responsible for after office hours calls and mails management

- Responsible for lost lead analysis and ensure corrective action

- Drives performance to achieve key targets and deliver continuous improvement

- Manages day to day operations of the Sales team to ensure the achievement of key targets

- Sets and monitors individual and team performance against agreed new and used vehicle sales and profitability targets, supports and motivates team members to achieve targets

- Ensures the Sales team have full knowledge and understanding of product, promotional and marketing activities. Ensures team display all advertising and point of sale literature as directed by the manufacturer

- Works with Sales Executives to approve part exchanges and purchases of used cars

- Sanctions and manages any paint or repair work on part exchanges/used cars or preparation work on new cars, ensuring all vehicles meet the correct standards for sale or display

- Agrees individual gestures and customer discounts

- Reviews CLP results and produces action plan to achieve targets

- Ensures timely and accurate reporting of brand data

- Manages all car stock, new and used, ensures profit is maximised and achieves an acceptable return on stock investment

- Maintains the agreed annual rate of stock turnover, linking stock levels and availability to sales levels

- Measures departmental sales performance, credit and finance commission, outstanding debtor information weekly and takes the appropriate action to ensure targets are being met

- Reviews pricing policy, discounts and trade-in dealing to ensure profitability level is maintained

- Allocation of leads including OEMS leads as per the roster, also ensure follow-up.

- Ensures all sales administrative systems, reports and record keeping are completed accurately and on time

- Continuously reviews and improves sales processes and systems to deliver increased levels of customer satisfaction while maximising profitability

- Responsible for taking analysis & corrective action for lost cases / lost lead

- Responsible for ensuring environmental friendly culture in the organisation

- Environment - Responsible for Overall environmental health and safety related matters

- Ensure segregation of waste , disposal through authorised vendors, making awareness on environmental issues, creating awareness among external stake holders and thereby protecting mother earth

- Delivers key sales operations

- Develops a professional working relationship with manufacturers and other dealers

- Formulates and implements marketing plans for new car launches, initiates and implements used car sales promotions

- Monitors the cleanliness of the showroom and any other sales related areas

- Improves customer satisfaction by developing and implementing strategy with the Sales team

- Assists Dealer Principal in managing and ordering new vehicle stock, evaluating part exchange vehicles and pre-owned car stock turn decisions

- Supports Dealer Principal in maintaining and reviewing a suitable model mix

- Works as a full member of the Dealership team

- Assists the Dealer Principal to formulate new and used sales strategy and policy

- Works with colleagues and other teams across the Dealership to deliver improvements and provide a seamless service to customers, ensuring that customers are introduced to the Service team

- Works with colleagues across the Dealership to investigate and resolve customer complaints

- Uses feedback to improve skills and performance of self and the Sales team

- Understands and follows relevant JLR Operational Guidelines

- Ensures the Sales team adheres to legal, environmental and health and safety requirements ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazards

- Responsible for Brand Jaguar

- Manages and develops teams

- Manages and develops own team by, coaching, developing and implementing performance management

- Works with managers and staff to monitor training needs and ensure that training and development plans are in place and in addition access to learning resources

- Works with managers to plan staffing levels and ensure that staff are effectively managed, and developed

- Promotes teamworking and effective communication across the Dealership (e.g. by organising regular team meetings, sharing information)

- Develops and implements a logical succession plan

- Environment Health and Safety

- Responsible for ensuring environmental friendly culture in the organisation

- Responsible for Overall environmental health and safety related matters

- Conduct environment awareness sessions in the morning meeting

- Make sure all our customers are aware of environmental initiatives of Premium Car

- Store and dispose hazardous waste like battery oil and other waste in an environmental friendly way

- Ensure tie up with a vendor who is authorised by KSPC for disposal of waste.

- Ensure treatment plants and working always.

Key Success Criteria:

- Sales volume and profitability targets

- Customer satisfaction targets (e.g. CLP, mystery shop)

- Process delivery and compliance (e.g. Sales core process)

- Market penetration targets

- Employee engagement and retention targets

- Employee training and development targets

- Personal training and development targets

- Limits of Authority

- Not to make any deviations in terms of pricing

- Not to deliver any car without proper registration, documentation, payment

Financial Responsibilities:

- To ensure that all cash, cheques etc are processed in a timely and secure manner in line with the company's procedure

- To ensure that all funds received are cleared funds prior to vehicle handover

- Company/Employee commitment to Manufacturer and Company Policies:

- To ensure 100% commitment to adhere policies and guidelines

- Zero tolerance guidelines, incidents related to environment / that can cause environmental impact

Direct Relationships:

1)Head Operation

2)Sales Administrator

3)F & I Manager

4)Delivery Coordinator

5)CRM

6)Service Manager

Indirect Relationship:

1)Technicians

2)Service Advisor