Female candidate Roles and Responsibilities - - Lead operations team for our client, managing a span of 100+ associates - Directly supervise DGM, Managers and Team Managers, who have Team Leaders reporting to them - Manage client stakeholders in Vendor management office and Business Office - Translate strategic intent into sophisticated communications and breakthrough advertising - Regularly measure, monitor, analyze and communicate marketing results. - Work with marketing team to improve marketing program effectiveness based on results. Working closely with key stakeholders, schedule and allocate internal and external resources to develop and produce projects in a timely, cost-efficient manner. - Effectively manage performance metrics and growth for the designers and developer managers - Identify areas for account growth and new business - Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate. - Deliver on financial goals for the business - Prepare and report process performance metrics to stakeholders - Participate in management discussions (Governance discussion, Management forums with customer) - Identify key cost drivers and ensure they are optimized. - Proactively identify opportunities for additional business with customer - Identify opportunities for growth & deliver on growth commitments (number of people) - Anticipate & plan for new business & get involved in hiring - Share value addition and best practices across teams - Adopt best practices from other processes/ verticals etc. - Projects enhancement for Revenue growth - Revenue Forecasting - Contract Agreement Customer Relationship Management: - Manage customer relationships through regular communication with clients through weekly/ monthly reviews - Discuss operational issues and Critical to Quality (CTQ) delivery issues with the customer - Attend customer calls and meetings, pro-actively flag issues and prevent surprises - Manage and resolve escalations and issues raised by customers - Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value - Analyze customer feedback at desired intervals and initiate ways to improve the score. Process Improvements and Adherence: - Ensure compliance to the set standards/norms in order to adhere to quality standards and other compliance norms - Initiate and deliver on process improvement projects to improve process efficiencies - Driving Forums on Thought sharing for project improvement Whitepaper - Writing - Automation Opportunity identification - Project Control, Management and Review / Program delivery: - Drive team to achieve process SLAs / metrics productivity and quality targets within the established timelines - Ensure proper documentation and knowledge transfer as per project plan and schedule - Work with support functions to enable infrastructure support to team and ensure zero downtime - Prepare for infrastructure and other growth related requirements - Ensure resource utilization and scheduling of end to end work - Plan for resources based on volume projection and current available head count and allocate responsibilities - Effective forward planning in terms of process delivery, people & client engagement - Tool Building - Workflows etc. - Drive a culture of proactive risk identification within the process People/Team: - Provide guidance and mentorship to team - Drive knowledge management and continuous up skilling of the team - Conduct performance appraisals for team members - Manage attrition through skip level meetings, planning interventions, engagement calendars - Identify training needs for direct reports and ensure domain/developmental training needs are met - Participate in organizational initiatives such as recruitment drives, training programs etc. - Deliver communication received from senior management to the team members through town halls, team meetings - Leadership assimilation

Pune

DGM/GM - Operations - KYC/AML - BPO 

DGM/GM - Operations - KYC/AML - BPO  ,Job Description for DGM/GM - Operations - KYC/AML - BPO  in Credence HR Services in  Pune for (10-12) years of experience. Apply Now!

Job Description for DGM/GM - Operations - KYC/AML - BPO  in Credence HR Services in  Pune for (10-12) years of experience. Apply Now!