About the job :
We are hiring for DGM/GM - IT operations & Infrastructure for mumbai location
Experience : 15-20 Years
Location : Andheri East (Mumbai)
Qualifications : Bachelors /master's in computer science/IT or equivalent
Preferred Industry : QSR, Retail
Role & responsibilities :
- Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security of IT systems, data, backups, and communications; troubleshoot and remedies.
- IT Operation will be part of a 24/7 IT support operations team and will be directly responsible for ensuring support related processes.
- The job also involves leading communication between technical teams, customer and internal organization to fulfil customer needs and accomplish customer satisfaction.
- Manage the day to day operations of the IT related issues including downtime, reporting service Provide technical leadership to End to End infrastructure.
- In-depth knowledge of Server administration including AD, DHCP, DNS, WSUS, FTP, Proxy, Webserver
- To plan, organize, and control day-to-day IT resource activities, collaborate with all important stake holders
- Responsible to help Security planning team and Security Operations team for evaluation of Tools and deployment of required features in Organization Security domain.
- In-depth knowledge of LAN/ WAN topology, protocols, VLANs, QoS, VPNs, TCP/IP Ethernet frames
- Lead large IT projects, including the design and deployment of new IT systems and services.
- Reduction of IT delivery cycle times across all spheres including Projects and Maintenance
- Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
- Project Management IT Governance Vendor Management ITIL Methodology including IT Service Delivery IT Service Management.
Preferred candidate profile :
- 15- 20 years of experience working in IT operations & Infrastructure
- Should have experience of handling large teams
- Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
- Excellent working knowledge of computer systems, network and systems administration, and data storage systems, and phone systems, Design and development
- Security Management by server hardening, Patch Management, Vulnerability fixing.
- Strong critical thinking and decision-making skills
- Excellent project management skills and strong ability to prioritize.
- Firm grasp on IT infrastructure and operations best practices
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