DGM/GM/Head - Service Delivery - Operations - Transfer Agency/Capital Markets

Service Delivery Head - Operations at DGM or GM level.

- Head over all P&L for the business & ensure targeted revenue growth & EBITDA.

- Acquisition of new business

- Maintenance of target revenue from the clients as budgeted for the year.

- Optimizing Staff cost & Operational costs

- Ensure bills to client are raised in time & Bills to be realized within 90 days of raising it

- Ensure that day to day operations are managed as under

- TAT & Quality as per SLA

- Number of Errors to be negligible

- Timely & accurate Reporting / Management Information analysis - For Clients, Regulators, Management

- Ensure Relationship Management with Client, Internal Stakeholders.

Responsible for following :

- Number of Escalations

- Client feedback

- Prompt qualitative response to query from Client

- Manage Dash board of activities in time & take corrective action based on it

- Team Management - Ensure Learning Initiatives, Adherence to discipline, punctuality and compliance by the team & Attrition Management

Key deliverables :

- Revenue growth & EBITDA for the business unit

- Customer & Client satisfaction - Feedback & number of escalations

- SLA management

- Team management

Educational Qualification :

- MBA - Preferably in finance

Technical qualification :

Preferably NISM certified

Work Experience required :

- 15+ years of experience across Operations in Transfer Agency/Capital Markets out of which 5+ years should be heading a large team.

Competencies/ Skills Required :

- Operations & relationship management

- Transaction processing, Process Management, Program Management

- Cost Management

- Heading the Business including P&L management

- Team Management