DGM - Delivery Project Executive - Telecom

Delivery Project Executive-DGM Telecom

Job Description :

Role : Delivery Project Executive

Designation : Deputy Group Manager, Band 8

Location : 2 In Noida & 1 In Kolkata

Years Of Experience : 1 + Years Experience In Inbound Contact Center/outsourcing Space

Qualifications : Graduate

Key Responsibilities :

- Managing site delivery of various LOBs of a large Telecom account

- Delivery Metrics and contractual SLA management

- Strong understanding of Telecom domain in Third Party environment

- Day to day Client management

- Managing a LOB of 500 -1000 FTEs

- Lead all client and internal calls for the LOB/process, single point of contact

- Direct Workflow, Training and other shared services for optimum functioning of account

- Manage attrition and career planning of all employees within span of control

- Grow account strategically to increase top line for the organization

- Manage and contribute in improving the profitability of the account

Strategic Inputs / Skills Required :

- Strong financial management acumen. Understanding of P&L

- Strong understanding of contracts and key BPO dynamics governing them

- Strong customer service orientation and client management skills

- Robust experience of driving key customer metrics like NPS and Repeat

- Fundamentally a strong people manager. Should be able to guide a team to success

- High IQ and EQ

For more details call at 09818200590