DGM - Customer Service - Healthcare

Job Description:

- Accountable for the customer service delivery and service operations on PAN India basis

- Formulating Annual Operating Plan for revenue forecasting and strategic planning.

- Providing workable solutions to the escalated calls from the customers and getting feedback from the customers through “Happy Calls”.

- Driving service operations as a “profit center” by achieving service revenue targets through service sales activities like sales of service contracts, accessories, spare parts etc.

- Maintaining relations with Key account hospitals & Healthcare chains

- Leading the team responsible for servicing of all type of pre-owned medical devices for complete hospital setup like Radiology and Diagnostic Equipment, Ventilators, C-Arms, Laparoscopic and Gastroenterology Video Systems etc.

- Accountable for managing the customer service function, generating revenues and continuously working on the Customer Centric policies.

- Selection, coordination and monitoring of vendors/other equipment manufacturers (OEM) for uptime of peripheral equipment like stabilizer, UPS, air conditioners, cam-era etc. supplied along with the main medical device.

Experience required:

- Professionals with 14 years to 22 years of experience.

- Having good exposure with medical equipments.

- Having good exposure towards After Sales Support.

Other Details:

- Looking for professionals with present CTC above 35 Lacs / Annum

- Mandates looking for relocation can also apply.

Contact Person:
Prashant Mukherjee
+91 - 9891854809