DGM - Customer Service - Back Office - BPO

Looking for potential candidates with Minimum 15 years which should include CS back office Operations as well as customer engagement & Retentions with following skills.

Key Accountabilities / Role Description:

- To lead the domestic call center back office operations

Primary Skills:

- Strong leadership skills, Excellent communication skills

Must to Have:

- Strong knowledge in Customer Service Back Office

- Strong understanding of the Mobile Money industry

- Strong understanding of the overall business model

- Ability to handle a very large team.

- Strong experience in business development at national and international level.

- Ability to create a shared vision aligned to business priority and organizational goals.

- Strong exposure into BPO/SSC in a leadership role

- Strong knowledge of Indian Telecom business.

- Should have handled and delivered large national project positively impacting customer experience.

- National perspective of the geography and customer profile.

- Ability to communicate at multiple levels with both customers and colleagues

Experience

- 10 years- experience in handling large scale domestic customer operations

- Should have experience of managing a strategic and operational role

- Exposure to a National strategic role would be desired

Educational Qualifications

- Any Graduate with a Post Graduate qualification in Management

- Basic Finance & P&L management

Job Location: Ahmedabad