Key areas of responsibilities: - Manage portfolio of improvement / reengineering projects for the vertical - Lead improvement/reengineering opportunity identification across vertical through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, etc - Lead Capability building of the operations/support function teams in improvement methodologies - Act as Subject Matter Expert for providing analysis support and guiding teams on improvement methodology - Mentor and lead improvement projects - Generate business impact through Improvement initiatives. Desired skill sets: - Strong analytical skills - Strong facilitation skills - Customer facing and interaction abilities. - Excellent interpersonal and communication skills - Ability to conduct end to end process mapping and managing process improvement/process re-engineering - Ability to manage portfolio of improvement/reengineering projects - Ability to develop process frameworks - Sound knowledge of tools/technologies in ITES and support functions - Work experience as Quality consultants will be an added advantage. - Ability to train and conduct workshops - Ability to work across various geographies. Desired years of experience: - Around 10-15 years of BPO experience with 3-5 years of experience in US Healthcare domain. - Should have done transactional quality and business excellence role. Mention the below details while sending the profiles: Current CTC: Exp CTC: Notice Period: Note: Should be flexible for night shift.

Bangalore

DGM - Business Excellence - Healthcare BPO 

DGM - Business Excellence - Healthcare BPO  ,Job Description for DGM - Business Excellence - Healthcare BPO  in Gionik Human Capital Solutions in  Bangalore for (10-20) years of experience. Apply Now!

Job Description for DGM - Business Excellence - Healthcare BPO  in Gionik Human Capital Solutions in  Bangalore for (10-20) years of experience. Apply Now!