DFM Foods - Key Account Manager

Key Account Manager E-Commerce

- End to end management of the Ecommerce channel for our products by leveraging key partnerships with industry leading E Commerce partners.

- Lead and drive DFM's online sales revenue (ecommerce), strategy formation and execution across e-retailers, e-distributors, online platforms.

- Responsible for managing supply chain operations and end to end customer management, sales growth of the accounts.

- Manage appropriate product promotions on all E Commerce platforms in collaboration with the Marketing team - consumer promos, visibility etc.

- On-board new accounts - lead commercial discussions and list on new ecommerce platforms

- Identify, quantify, and define feature enhancements to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products.

- Deeply understand customer behaviour, develop new customer insights and implement industry best practices.

- Analysing account performance and developing business to grow revenue from accounts.

Preferred Profile:

- 4-8 years of E-commerce key account management for a FMCG company; preferably in foods

- Strong communication skills with the ability to communicate across all levels in the organization

- Strong analytics background - good with problem solving and data analysis skills

- Ability to connect with people across teams and levels

- Project management skills for setting up & tracking progress of initiatives

- MBA in Marketing or equivalent from a reputed college