Deputy Vice President - Production Support IT - BFSI

Skills and Competencies Required

- Proven expertise in operational service delivery management for mission critical production environment, preferably in an international/outsourced environment

- Awareness of IT and experience of working in an IT oriented operations

- Strong communication, presentation and negotiation skills. Excellent analytical and problem solving skills with a strong desire to own issues through to resolution

- Proven team player, strong team leadership skills. Self-motivator who can work with minimum supervision.

- A believer in continuous improvement of services, processes and operational efficiency

Personal Competencies:

- Excellent interpersonal and communications skills. Ability to multi-task and work with multiple counterparties across the globe under tight delivery timelines.

- Proactive Approach & Principled Behavior: - Never drops a ball-, responsive and quick. Actively identifies, raises and mitigates potential compliance, control or operational issues

- Partnership & People Leadership: Has long term perspective on clients needs. Collaborates closely with clients and stakeholders to develop solutions. Thinks ahead, acts with oversight, co-ordinates efforts to support strategy

- Professional Skills: Can handle complex problems regularly and come up with creative and effective approaches for resolution and willing to learn and work and on any new technology

Technical Skills:

- Should have knowledge on Unix, Linux, Database technologies (Informix /Oracle) etc.

- Good knowledge of writing / reviewing SQL queries. DBA knowledge will be an added advantage

- Worked in a computing environment which is critical to business and data size in few terabytes

- Understanding infrastructure changes and deployment architecture

- Awareness about information and data security

- Ability to understand business metrics

- Good know how about infrastructure (hardware / network / storage / log analysis)