Deputy Operation Head - Process Management - Financial Services

Deputy Operation Head for leading financial services.

- Drive Process Management in the Organization - includes Process elimination, New Process Design, Process Documentation, Process repository

- Control Automation - Identification of existing process controls and transforming those to automated controls, removing redundant controls

- Drive Large Scale improvement Projects with focus on improving productivity and process efficiency and saving of cost

- Act as a catalyst in Requirement gathering from various stakeholders, creation of Business Requisition Documents, download it to the IT team for quicker and faster implementation

- Eliminating the Operations check and Sales data entry through implementation of IT techniques - OCR, etc

- Co - ordination with multiple stakeholders viz - Product, IT, Risk, Compliance, Operations, Customer Service to ensure closure of projects

- Incessant follow - up with IT teams, Product teams and other stake holders for performing UAT and closure of action points

- Risk identification and Risk mitigation during new process design, automation and also in the existing processes