Deputy Manager - Workforce Management/IT Operations - IC Role

Deputy Manager - Workforce Management / IT Operations - Individual Contributor role

Education and Experience :

- Minimum of 8 - 10 years of experience overall in IT Operations/Workforce Management, of which the previous 5+ years should have been in using tools like SQL Server / MS-Access, VBA & SharePoint along with reporting tools like Tableau, Datameer, SAP BW, Business Objects

- Proactive & self-managed

- Experience in driving Process Improvements (Green belt certified / Lean Certified - 2-3 large projects)

- Knowledge of Tableau a plus

- Knowledge of Datameer a plus

- Strong ability to work collaboratively and influence across a matrix environment to drive revenue enhancement and expense management initiatives.

- Strong executive presence, communication and influencing skills with internal and external stakeholders.

Travel :

Passport / US visa : Not Mandatory but preferable

- Should be ready to travel, if required

Key Competencies :

- Self-managed

- Detail oriented & produces accurate work

- Excellent communication and interpersonal Skills

- Strong Analytical skills

- Problem Analysis and Problem-Solving skills

- Able to prioritize and meet all SLAs

Work Hours : 2:30 pm - 12:00 am IST

Job Profile :

- Ability to manage and understand all operational metrics and processes

- Work on operational metrics, capacity planning, resolving operational issues, assessing their implications along with developing and implementing appropriate action plans

- Anticipates customer needs and pro-actively develops solutions to meet them

- Serves as a key resource on complex and/or critical issues.

- Solves complex problems and develops innovative solutions

- Identify process improvement opportunities-

- Reviews work performed by others and provides recommendations for improvement

- May lead functional or segment teams or projects

- Provides explanations and information to others on the most complex issues

- Pro actively identifies and anticipates issues which could impact Work Force Management Operations

Responsibilities :

- Understand the company operational processes and become an active participant in its management

- Understand the Demand Forecasting Operations End to End & help the team automate / improve various processes using above tools

- Create, Analyse and report on operational metrics. Partner with senior leaders to collaboratively manage results

- Collaborate with other teams to understand and demonstrate complex concepts in ways that lead to understanding by a variety of audiences

Additional competencies strengthening candidacy :

- Knowledge of Data Visualization Tools Tableau

- Knowledge of Project Management Tools

- Knowledge of Big Data Tools Datameer

SharePoint :

- Under general supervision, design, test, debug, document, implement and maintain SharePoint applications

- Assist in troubleshooting, modifying, and enhancing existing SharePoint applications

- Assist in performance-tuning applications as necessary.