Deputy Manager - Troubleshooting Planning - Electronic Boards

Dy. Manager - Planning (Job Code : J46180)

Key Responsibilities:

- You analyse technical problems which are reported via phone, e-mail or the Barco Service Portal by customers, partners or Customer Service Engineers.

- You provide feedback to the service requester on the status of the problem, take corrective actions and anticipate resolution time and estimated cost.

- You resolve issues through ordering the necessary resources, both material and labour, after verifying technical compatibility, logistical possibilities and required competencies.

- You detect quality issues and forward all relevant information to the appropriate escalation channel.

- You provide information to the rest of the organization in case of an escalation.

- You review the result of corrective actions.

- You perform these tasks according to agreed KPIs and SLAs.

- Has a technical Bachelor, or equivalent through experience.

- Has good networking experience and/or experience with troubleshooting / repairing electronic boards / devices.

- Experience with Control Rooms products is an asset.

- Experience with Salesforce CRM is a plus.

- Communicates fluently in English.

- Has excellent communication skills, both verbally and in writing.

- Is a team player.

- Is service and client oriented.