Deputy Manager- Quality-F&A-Mumbai Opportunity for candidates with 5+ years of experience in Quality/Process improvement for Finance and Accounting Domain (PTP, OTC, RTR) Location- Mumbai (Vikhroli) Shift - 6:30 PM-3:30 AM Your future employer: A leading (BPM) Business Process Management that delivers spectrum of solutions. Responsibilities: - Understanding the overall flow of the F&A business - Communicating with the client and internal stakeholder. - Handling customers and work in a multi culture/process environment. - Driving continuous improvement projects, Brainwave ideas, Kaizen to improve current process performance. - Training and mentoring on multiple quality & improvement concepts, areas and projects - Daily, Weekly & Monthly reporting - Managing and leading a team of Quality resources and managers to drive accuracy and SLA compliance for current processes. - Ensuring adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors and customer escalations. - Driving VOC and CSAT actionable across the teams, verticals, locations and maintain or improve the scores. - Providing effective feedback to all processers. - Working on Bottom performers to bring them up. - Driving quality related activities - Calibrations with clients & internal team, FMEA, Risk & Compliance practices. - Actively involved in internal meetings/client meetings/customer reviews/stakeholder meetings from performance & CSAT improvement perspective Requirements: - Candidate should well verse with the Finance & Accounting functional knowledge in PTP/ OTC/RTR. - Candidate must have ISO knowledge - Candidate must be Commerce Graduate (B. Com/ M. Com/ MBA finance). - Candidate should have good working knowledge of Transaction Quality systems, tools and technologies. - Candidate must have domain knowledge- P2P, 02C, R2R - Candidate having six sigma yellow/green belt certification will be preferred.

Mumbai

Deputy Manager - Quality/Process improvement - Finance & Accounting Domain - BPM 

Deputy Manager - Quality/Process improvement - Finance & Accounting Domain - BPM  ,Job Description for Deputy Manager - Quality/Process improvement - Finance & Accounting Domain - BPM  in Crescendo Global in  Mumbai for (8-16) years of experience. Apply Now!

Job Description for Deputy Manager - Quality/Process improvement - Finance & Accounting Domain - BPM  in Crescendo Global in  Mumbai for (8-16) years of experience. Apply Now!