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09/05 Angeline
HR Consultant at Global Professional Services

Views:1760 Applications:21 Rec. Actions:Recruiter Actions:1

Deputy Manager - Quality - BPO (4-6 yrs)

Vishakhapatnam/Vizag Job Code: 695772

Role:

- The primary objective of the role is to deliver first class service to the customers through the effective management and leadership of the Quality team and acting as a mentor and coach to the Quality

- Minimum 4 years of work experience in Healthcare BPO Industry with at-least 2 years experience in current role

- Strong Knowledge of Medical Coding

- Delivering Quality matrix as per agreed SLA for the team

- Implement &monitor sampling methodology

- Manage QA capacitization

- Participate in org. initiatives

- Identify process improvement opportunities and drive towards closure

- Responsible to create Qualitative and Quantitative Analysis

- Preparing Quality Forms and analyzing data from evaluations to prepare floor Training Needs

- Designing action plans for the skill-set to improve on the Customer Satisfaction indices (Resolution & Good Customer Experience)

- Track and analyze errors

- Initiate & mentor improvement projects

- Meet CTQ's as per SLA

Angeline
GPS

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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