TWO POSITIONS - IVORY COAST AND CAMEROON FRENCH LANGUAGE FLUENCY MANDATORY BACHELOR STATUS, GOOD PACKAGE, EXCELLENT SAVINGS - Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves. - Conduct regular Audits for all processes & implement all new process rollouts or changes. - Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application. - Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits. - Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker. - Maintain adherence to the Service Level Agreements for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP- s/ processes, required to be complied with, from an Organizational & ISO perspective. - Ensure compliance with defined principles, policies & procedures as applicable to the role. - Maintain high standards of ethics, integrity and compliance with corporate procedures. - Ensure that the entire process is completed within the mandated Turn Around Time. - Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker. - Ensure no penalties are incurred and monitor, track and maintain internal errors. - Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker. - Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process). Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL- s), for all staff. - Provide assistance to staff when needed and handle applicant/customer escalations. - Liaise with various support functions to handle team related queries. - Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC. - Manage VAC productivity and VAC security (Physical & data). - Mentor the team on a regular basis, thereby ensuring a successor is created for the position - assist Manager/Unit Manager in Succession planning. - Ensure judicious use of natural resources. - Adhere to the environment health and safety policy/objectives and guidelines of the organization.

Overseas/International

Africa

Deputy Manager - Operations - Hospitality Firm 

Deputy Manager - Operations - Hospitality Firm  ,Job Description for Deputy Manager - Operations - Hospitality Firm  in Elevantix Consulting Limited in  Overseas/International Africa for (5-10) years of experience. Apply Now!

Job Description for Deputy Manager - Operations - Hospitality Firm  in Elevantix Consulting Limited in  Overseas/International Africa for (5-10) years of experience. Apply Now!