Deputy Manager/Manager - Strategic Alliances - Key Account Management - BFSI

JOB TITLE: Key Accounts Manager - Strategic Alliances

GRADE - Deputy Manager / Manager

LOCATION: Corporate Office

JOB SUMMARY:

Strategy & Planning:

- Undertake strategic planning on achieving sales targets for the Strategic Alliances channel

- Develop and ensure adherence to Business Plans with the Partners, and end to end relationship management.

- Ensure monitoring and analysis of performance vis a vis targets

- Implement incentive schemes for sales and distributor team for the partners

- Provide inputs for product improvements, new product launches and improvement in sales processes and operational processes

- Co - ordinate internally with the relevant stakeholders to resolve any issue pertaining to New Business, MIS, Marketing, Training, Customer Service, New Distributors onboarding etc.

Strengthen relationship with the Partners / Distributor

- Acquire, Manage & enhance relationships with the partners / Distributors

- Maintain clear communication with the partners / Distributors

Sales growth and cost management:

- Ensure achievement of sales targets with the assigned partners

- Ensure successful launch of new products and marketing promotional campaigns within the partnership

- Provide clear and concise MIS to the channel heads and distributors on periodic basis for regular reviews

- Effectively manage overheads and thus ensure reduction of cost of operations for the partnership

Customer satisfaction and retention :

- Monitor satisfaction of the partnership's customers through a customer satisfaction index based on parameters such as customer complaints

- Ensure Company provides superior sales experience to its customers

People Management :

- Develop the training plan for the Partner's distribution team in line with the overall training plan and ensure training of the team as per the plan

- Troubleshoot and resolve critical people related issues in the partnership