Deputy Manager - Knowledge Management - BFSI

DM - Knowledge Management

Job Purpose/Role :

- Responsible and accountable for strategizing, leading and delivering Knowledge Management projects.

- Lead and manage teams working on multiple Knowledge Management / Content Management projects

Responsibilities :

- Managing Delivery - Initiation till closure, stakeholder relationship, status reporting, and escalation management.

- Should liaison with the business to develop organizational knowledge management strategy. Understand information needs, conduct gap analysis and recommend optimal solutions

- Responsible for delivery of all projects in knowledge management, process documentation projects, and digital content management

- Manage stakeholder relationships, and support the vertical lead in successfully facilitating necessary negotiations for business development to acquire new projects

- Recommend, implement and administer methods and procedures to enhance KM operations

- Manage, lead, direct, and supervise assigned direct reports, including general leadership, planning, organizing, reviewing and performance management

- Share responsibility with KM lead for the P&L and value targets of Knowledge Management business vertical

- Work as an individual contributor on strategic Knowledge Management projects

Requirements :

- Knowledge of KM technology tools (i.e. SharePoint portals, intelligent agents, collaborative technologies, search engines, expert systems, Content Management Systems, etc.)

- Ability to access and assess information regarding the effectiveness and applicability of KM tools, systems and holistic thinking

- Knowing business imperatives and aligning KM with them

- Understanding the unique skills needed to effectively leverage knowledge

Skills :

Organisation : Prioritization and organisation skills; Ability to identify and understand business issues and understand the impact on the business of proposed solutions

Projects : Strong project management skills; Strong problem solving and analytical skills

Communication : Strong oral and written communication skills, including presentation skills (MS PowerPoint); Excellent stakeholder management skills

Drive & Motivation : Able to work intensely towards challenging goals; Persistent in the face of obstacles or setbacks; Attention to detail and proven ability to deliver with accuracy and thoroughness

Teamwork : Ability to develop partnerships with co-workers and build relationships with stakeholders

Behaviors :

- Offer sound judgement around business decisions that are made

- Have the ability or willingness to contribute to business development

- Adaptability and flexibility to changes

- Should have ability to think out-of-the-box and should be able to arrive at robust solutions

- Ability to persuade and influence senior leadership

- Ability to motivate large number of employees

- Ability to present new ideas and garner support

Education : Graduate/ Post-graduate - MBA

Experience :

- Approximately 7-12+ years of relevant experience in Knowledge Management consulting or support with an exposure to digital content management projects. 3+ years of Core Knowledge Management consulting experience (external/ internal)

About the Company :

- One of the international London based financial services group with significant operations in Asia, the US and the UK with around 24 million customers base and 496 billion of assets under management.

Furnish following details in resume while applying :

Total Years of Experience :

Years of Experience in KM or Consulting :

Current CTC :

Expected CTC :

Notice Period :

Willing to relocate to Mumbai (if not Mumbai based) : Yes/No

Purnendu Shakunt
Hirewire Solutions
09972874613