Deputy Manager - Customer Service Analytics - Insurance

Overall Experience :

- 6 - 9+ years of proven experience in Analytics and/or Business Intelligence with 3+ years of relevant experience in Operations & Customer experience Domain (preferred)

- The person should be able to blend different data sets (financial, operational and behavioural data) to generate actionable insights

- The person is expected to do threshold analysis, significance testing and build predictive analysis on NPS data

- The person needs to provide a joined-up view & meaningful insights on key customer issues on a regular basis using data engineering and data science

- Analyse the data to identify customer pain points, process bottlenecks and triggers for intervention before things go wrong

- Ability to work with stakeholders across all levels, understand business objectives and make sure any analysis and findings are aligned to those business objectives

- Any people management experience will be preferred