Deputy Manager - Business Excellence - Banking/Finance Process

Job Purpose

Creating a culture of continuous improvement by supporting in improving employee capability on Quality tools and facilitate Quality related improvement initiatives, undertaken within the Department / function

Duties & Responsibilities

- Create awareness in Quality tools and techniques by:

a. Organize / assist in organizing Quality related training interventions

b. Co-ordinate with various stakeholders like L&D, IT team

c. Monitor and publish employee capability Dashboard on Quality training

- Assist in implementation of organization practices within the Organisation for the concerned Management process / Business process by:

a. Process review and gap analysis as per organization requirement

b. Support in document preparation

- Take up improvement projects within the Organisation by :

a. Guiding the business teams in RCA / DMAIC / Lean approach

b. Take up improvement projects to improve process efficiency / effectiveness

- Support in customer experience related initiatives by:

a. Helping the business teams in doing RCA of customer QCR

b. Work with Regional / branch teams to improve customer experience

- Co-ordinate with various stakeholders to do employee recognition on Quality related initiatives undertaken by the employees

Experience in Quality Tools

Awareness of Lean, Six Sigma, Kaizen, Five S Concepts

- Proficient in 7QC Tools & New QC Tools

- Knowledge of Banking/ Finance Process

- Familiarity with Statistical Tools

- Aware of ISO 9001 certification process