Deputy Manager - After Sales - Manufacturing Firm

Deputy Manager

The Area Field After Sales Manager will be responsible for implementation of process & policies & ensure the aftersales operation at the dealers under his supervision

Role & Responsibility majorly include:

- Support & monitor the development of workshop infrastructure for completion as per time plan.

- Regular review of Dealer KPI, support to enhance the same.

- Ensuring right quality and quantity of staff at dealership as per KIN guidelines, Training of dealer staff through OJT & at Training Centre.

- Implementation of systems & processes at dealership as per guidelines

- Ensure Policy Adherence at the dealership.

- Technical feedback, reports, campaign monitoring & reporting to RSFM & HQ.

- Measuring & monitoring CSI of the dealership & working with dealership to enhance CS.

- Monitoring customer complaints at reported at various channels, attending to customer grievances, fast resolution & ensuring comeback of customers.

- Meeting set targets related to Repair orders, Parts, KPI of dealership & growth / improvement plan.

- Regular planning & organizing of marketing activities basis business plan, seasonal requirements, dealer profitability & customer satisfaction.

- Regular audits, evaluations to monitor dealership performance.

- Warranty approvals, audits, parts scrapping etc in the dealership under supervision.

- Any other duties expected from the position & requested by respective manager.