Hiring for one of the leading BPS for the position of Deputy Group Manager- Workforce Management profile
Job Description :
Role : Workforce Management
Designation : Deputy Group Manager, Band 8
Location : Mumbai/ Pune
Years Of Experience : 10+ Years Of Experience
Qualifications : Graduate
Key Responsibilities :
- Responsible and accountable for Defining & Developing Process Strategy, Tools, & Solutions for delivery of real Time Objectives
- Design measurement and audit mechanism Design measurement / audit mechanism to periodically gauge the health of WFM processes
- Design and Implement Complaint Management system for continuous improvement in WFM practices
- Design & implement the VOC process to measure effectiveness of the WFM function
- Plan & facilitate Integration of Global WFM teams as per the defined roadmap
- Benchmark WFM practices, identify gaps and create roadmap to facilitate continual transformation of WFM function
- Responsible for tracking of the high impact projects to closure
- Responsible for Creation and maintenance of repository of various WFM profiles as per the changing organizational requirements
- Facilitate development of WFM employees through effective certifications in WFM University
Skills Required :
- Fundamentally a strong people manager & mature leader
- Excellent communication skills
- Thought leadership
- Outcome focused, with clarity in thinking
- Strong ownership and can-do attitude, dealing with ambiguity
Niti Singh
9953515286
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