Deputy Group Manager - Operation/Service Delivery - Banking Domain - BPO/BPS

DGM - Operation - Banking Domain - Only Female

Deputy Group Manager - Service Delivery - Banking Domain- BPO

Note : Female candidates only

Urgent : For a leading BPS

JD :

Designation : Deputy Group Manager (Delivery Project Executive), Band 8

Location : Bangalore

Experience : 10+ years of experience, 7 to 8 years into Banking Domain

- Should be currently into Banking domain

- Should have experience handling the Voice process

Reporting To : Group Manager

Key Responsibilities :

- Managing site delivery for a UK account

- Delivery Metrics and contractual SLA management

- Day to day Client management

- Managing a span of 250-300 across multiple accounts

- Lead all client and internal calls for the process, single point of contact

- Direct Workflow, Training and other shared services for optimum functioning of account

- Single point of contact for all financial decisions regarding the account

- Manage attrition and career planning of all employees within span of control

- Grow account strategically to increase top line for the organization

- Lead all client and internal calls for the process, single point of contact

- Manage and improve profitability of the account

Strategic Inputs / Skills Required :

- Experience in recovery or collection in banking domain is preferred

- Strong financial management acumen. Understanding of P&L

- Strong understanding of contracts and key BPO dynamics governing them

- Strong customer service orientation and client management skills

If Interested, apply with updated resume or call

Niti Singh
9953515286