We are looking "Deputy Group Manager" for our client into International BPO Services.  ROLE : Global Delivery Lead  DESIGNATION : Deputy Group Manager, Band 8  LOCATION : Bangalore  YEARS OF EXPERIENCE : 8+ years of experience  QUALIFICATIONS : B.Tech  Roles & Responsibilities:  Lead a Technology Transformation team of skilled resources to provide pre sales support, develop/implement and maintain contact center application such as WEB, IVR, Call Routing, CTI and Knowledge Management applications for global clients   Experience in managing a team of technical resources in implementing contact center technologies for a large corporation spanning a large base of contact centers and using different vendor products   Experience in managing large implementations and handling multiple clients or multiple projects Should be able to understand overall customer requirement and be able to come up with most innovative and efficient solution   Candidate should have strong analytical capabilities   Candidate should have good people management capabilities   Should have good estimation skills with exposure to leading estimation tools   Should be proactive in making suggestions to customers on best practices and managing client or Business owners expectations is critical   Should have experience in pricing and commercial packaging of solutions   Should be able to present the solutions to the customers and articulate the value props in a detailed and crisp manner   Should have excellent vendor management and 3rd party management skills   Should have excellent relationship management skills with customers, vendors, partners and other internal teams   Should have had technical/platform design and architecture experience, combined with application design and architecting   Hands on experience in speech enabled IVR implementation, deployment of call routing infrastructure such as Genesys, Cisco and Avaya products and managing client or Business owner's expectations is critical   Experience in managing global clients such as US based clients is preferred   Educational Background in Engineering and Management. Certification in Contact Center Technology is preferred   Experience in one or more of the following technologies - Genesys, Cisco, Avaya & Aspect products   Candidate is expected to be based in India and travel (international and local) is expected to be 30% to 40%.   CRITICAL SKILLS REQUIRED  Experience in managing a team of technical resources in implementing contact center technologies for a large corporation spanning a large base of contact centers and using different vendor products.   Experience in managing large implementations and handling multiple clients or multiple projects.   Candidates with PMP Certification would be preferred   Candidates who have hands-on experience in deploying (managing deployments) multichannel / Omnichannel / Unified Queuing solution would be preferred   Share your Profiles with Below Details:  1) WORD FORMAT RESUME-NO PDF PLS  2)Passport size Photograph on Word Format CV  3)Current CTC  4) Expected CTC  5)Notice Period  CV's without Photograph,Current Address,DOB & PDF format cv's will not be Considered.Please do share the Details.  Rajani M Gojanur Contact Number: 9148974021

Bangalore

Deputy Group Manager - International BPO Services 

Deputy Group Manager - International BPO Services  ,Job Description for Deputy Group Manager - International BPO Services  in Ascent Staffing Solutions Pvt Ltd in  Bangalore for (8-15) years of experience. Apply Now!

Job Description for Deputy Group Manager - International BPO Services  in Ascent Staffing Solutions Pvt Ltd in  Bangalore for (8-15) years of experience. Apply Now!