Deputy General Manager - Training

Accountable for Managing the Operations Training Function By :

- Providing transformational leadership to manage effective and efficient

- Mechanisms/processes to support the growth of goss for functional trainings

- Managing effective knowledge transfers during transitions

- Manage the continuum of seamless training delivery for aligned lobs and teams

- Ensuring the team of people are appropriately motivated, trained and retained within

Responsibility:

Transformational Leadership:

- Draw out and articulate a clear vision stakeholders and team, manage delivery of the vision.

- Tie the vision to the business strategy for its achievement

- Express confidence, decisiveness and optimism about the vision and its implementation.

- Challenge the status quo and encourage creativity among team members

Manage Knowledge Transfers (KT) In Transitions:

- Must have a strong appreciation and experience in knowledge transfer efforts and transitions

- Design knowledge transfer strategy by partnering with the transition team and the operations teams.

- Manage risks associated with kt in new transitions

- Develop metrics to measure success of knowledge transfer and readiness of group to start independent work

Manage The Breadth Of Training Delivery:

- Create and communicate a clear strategy/plan for the support of training needs of aligned lobs/teams

- Manage delivery of training through measurable, documented and defined processes

- Monitor, track and report status of training's at defined frequencies

- Collaborate for creating learning interventions and frameworks to support development of skills and capabilities

Team Management:

- Sets the agenda for the growth/future development of l&d resources

- Manage and plan utilization & headcount for training team

- Responsible for developing and coaching managers (both direct and indirect reportees) and contributing to organization.

- Promotes an environment where associates are encouraged to continuously learn, develop skills and innovate