Deputy General Manager - Telecom

Category Planning: As the branch lead for a defined set of categories, it is critical that the Zonal Manager facilitates two-way dialogue between category and field teams to ensure right set of inputs are put in place for accelerating & sustaining growth. This include flawless launch execution, S&OP discussions, iQ metrics utilization, target setting/tracking etc. The RSM also needs to keep a close track of market share data and has to arrive at key findings (both quantitative and qualitative) and category plans accordingly. It is very critical to analyse gain/ loss in shares to identify opportunities in pack / price / benefit segment shifts.

Leadership & Coaching: The ZM role is a key leadership role. The ZM is responsible for managing the team, motivating them and getting them & their extended FF teams to deliver their metrices. He needs to understand the working style and strengths and weaknesses of each person to get them to reach their potential and also needs to provide training & developmental inputs on a continuous basis.

Cross Functional inputs: The ZM plays a key role in alignment and appreciation across functions. He ensures effective S&OP discussions with the supply chain team, discusses TTS & other financial inputs with the finance team and works with the HR team for successful people management.

Ensuring right trade support: The ZM works closely with the BOM Team to ensure the right kind of trade support is provided to help deliver metrices. He also feeds back competition activities/ops etc to the BOM Team to ensure we are competitive in the market. The ASM will need to meet with trade several times in a month to pick up inputs on these.

Customer capability & care: The ZM is responsible for the improving the quality of customers and ensuring that the customer programs are planned & executed effectively.

Customer Service

Technology