Position: DGM - Service Quality Job Description : - Develop/deploy the tools, reporting and infrastructure for an outstanding transactional quality program - Drive operational excellence & process change management, re-engineering towards sustainable growth and improvement - Provide solutions by combining healthcare delivery experience and subject matter expertise with analytics, automation and AI - Build predictable insight models that lets the business stay ahead of curve - Responsible to build capability for problem solving in the organization - Collaborate with teams across geos and verticals to share best practices and drive continuous improvement - Plan for resources (People and Infrastructure) in a timely manner to avoid delays and likely impact on business deliverables. - Design and execute strong governance plans to communicate with the internal customers, stakeholders and clients to gain information, feedback and approval. - Resolve all performance quality related issues in a sustainable manner - Experience in managing and coaching high impact teams - Manage budget for quality operations - Be comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously with strong project management skills - Recommend solutions to complex problems while also accomplishing many projects and priorities day-to-day PROFESSIONAL ATTRIBUTES : - 10+ years of quality experience in ITES industry with good exposure to Healthcare - Ability to handle complex assignments and create overview of complex projects and communicate plans and approaches in clear, concise and professional manner in verbal and written form. - Experience in data management and monitoring tools and processes - Proficient in Microsoft Office Tools: Excel, Access, Word, PowerPoint, Visio and statistical analysis software - Proven track record in setting up and delivering Operational excellence delivery models - Should have led a cross cultural team - Should have sound project management skills - Client/ Customer Relationship Management experience

Chennai

Deputy General Manager - Quality - BPO 

Deputy General Manager - Quality - BPO  ,Job Description for Deputy General Manager - Quality - BPO  in T3Cogno Private Limited in  Chennai for (15-25) years of experience. Apply Now!

Job Description for Deputy General Manager - Quality - BPO  in T3Cogno Private Limited in  Chennai for (15-25) years of experience. Apply Now!