Deputy General Manager - Projects - Process Transitions/Migrations - BPO

Role Objective

To plan and oversee the implementation and delivery of multiple process transition or migration project plans, manage and develop team of Manager(s) and Implementation Manager(s) and to manage project related risks and concerns.

Primary Responsibilities

- Oversee implementation, delivery and complex program management of process transitions or migrations;

- Provide project resource inputs to the Head;

- Ensure adherence to project plan and its timelines;

- Assist the Head in internal & external relationship management;

- Publish basic MI for the team on project implementation, quality, risks and concerns;

- Own and manage project related risks; and

- Coach, guide and support team to achieve individual, team and department objectives.

Key Result Areas

- Planning for project implementations and adherence to timelines and quality norms

- Development of team

Experience in the BPO sector is preferred