Deputy General Manager - Process Excellence - Blackbelt - Global Service Centre

Job Description :

Business Title : PEX - Deputy General Manager

Department or Business Unit : Global Service Centre

Supervisory Responsibilities : Yes

Reports to (list day to day Manager) : General Manager

Cost : Upto 26LPA

Key Responsibilities :

- Support PEX transformation partner and coaches in conducting Kaizen belt training and post training coaching

- Support the PEX transformation partner on piloting concepts, creating standards and practices

- Mentors GB for certification & conducts Kaizen Belt training and post training coaching for certification

- Acts as a coach to the Team leaders on the floor

- Conduct employee training to install PEX practices at the front line

- Carry out PEX engagement initiatives like centre wide Kaizen program

- Manages PEX communication and connects through Promos, Newsletter, PEX Grand prix, PEX day etc.

- Support the GSC in building and sustaining PEX competencies required in the business process through training, coaching and certifications

- Mentors cross function site projects

Acts as a role model and coach regarding the use of PEX tools, methodology and application in the process

Position Specifications :

- A Black belt certified with overall 6 -10 years with 2 to 3 years of Post BB certification. Engineering or Management graduate, preferably with a strong technical background /aptitude to facilitate the understanding of how Process Excellence can be used to meet specific business needs

- Experience from a similar position in a BPO and manufacturing entity

- Strong coaching and facilitation skills, envisioning and overcoming obstacles while ensuring benefits are realized

- Visionary, innovative and dynamic

- Highly result oriented, ready to take challenges and able to work under pressure

- High analytical / problem-solving skills

Technical Skills : (Any specific computer equipment, programs or systems colleague would be responsible for operating)

- Exceptional understanding of the Lean/Six Sigma toolbox

- Strong interpersonal skills to be able to interact and pilot the stated processes and frameworks

- Ability to coach and develop Team leaders and staff

- Ability to influence without authority

- Strong facilitation and coaching

- Ability to listen, observe and critically evaluate all parts of what (s)he does

Learning Description :

The key skills and competencies the incumbent should learn in this position :

Analytical Ability :

- The ability to systematically think through a problem. It implies the ability of an individual to identify patterns in seemingly unconnected events and the ability to understand a situation by breaking it into smaller pieces and tracing the implications of a situation in a step-by-step way. It includes organizing the parts of a problem or situation in a systematic way.

Interpersonal Skills :

- Ability to deal with various people and to build professional relationships. Being diplomatic in approach, understanding the attitudes, interests, needs and perspectives of others; ability to listen to others viewpoint.

- Ability to get things done from others in a friendly but firm manner.

Oral / Written Communication :

- Ability to articulate and put forth ones viewpoint and understand others messages effectively and clearly. This may involve verbal, non-verbal, written and/or electronic messages.

Process Orientation :

- The ability to provide a structured approach / plan which can be replicated independent of individuals and the results can be achieved consistently.

Result Orientation :

- Ability to pursue everything with energy & need to finish. Self-starting & proactive than reactive steadfastly pushes self & others for successfully achieving if not exceeding targets. Utilizes the given facts effectively, thinks beyond the obvious, does a cost benefit analysis & comes up with the final result.

Please contact at 7845000170 for further queries

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