Deputy General Manager/Head - Retail Domain - Mobile Service Provider

Retail Head

We are looking for a Retail Head - with a leading mobile service provider based at Chennai.

Job Details :

Location : Chennai

Circle : Tamil Naidu

Grade : Deputy General Manager/Head

Department : Retail Services

Reporting to : S & M Head

Experience : 12 -15 years of experience. Business and process understanding Leadership and people management skills .

Education : MBA Regular course

Professional skills : Strong Retail Experience with Team Management

Main Responsibilities :

- Formulate and implement the circle retail strategy, in order to attain market leadership, through growth in revenue market share and improvement in customer experience

- Achieve Gross and Net Acquisition target in the circle for retail channels

- Achieve customer satisfaction targets through Retail outlets

- Initiate retail expansion strategies to improve reach, coverage and expand geographical footprint

- Assist Circle S&M Head & Marketing Head in new product launches to increase penetration / revenues from new / existing subscribers

- Provide feedback on competitive moves to protect base and increase share of subscribers and revenue

- Formulate overall circle retail strategy to drive profitability of the channel

- Set targets for the retail channel, jointly with the sales and S&M Head

- Deliver sales target for all products (voice-prepaid / postpaid, data, VAS, handsets, merchandise etc.) by ongoing monitoring and reviews

- Develop channel expansion strategy by evaluating retail channel coverage and penetration

- Develop channel engagement strategy with the zone retail leads

- Plan new product launches with the circle S&M and Marketing Heads

- Develop strategies to improve customer walk-ins, conversion and customer satisfaction at retail outlets

- Achieve circle revenue target for the different retail channels for all products

- Develop SAC guidelines & partnership models across zones and branches and own overall budget for all exclusive retail channels

- Maintain high quality of operations in retail outlets operations as determined by quality audits

- Achieve channel expansion targets by appointing and monitoring distribution partners in new and existing areas

- Resolve channel-specific issues in zone within specific timelines

- Discuss and resolve supply chain issues with Sales Head for Distribution

- Receive timely feedback and inputs from Zonal Retail Leads

- Performance management of the direct reports and zonal retail resources

- Identification of development areas, and recommending the training programs / interventions

- Best practice sharing within the circle and other circles

Please apply in your Resume along with following details :

Current Location :
Ok to relocate to Chennai ;
Reason seeking relocation :
Family Set up ( Married /Kids/ Spouse Job) :
Age/DOB :
Is your MBA Regular Course ( Pls specify) :
Total Experience :
Exp in Telecom Sector (Yrs ) :
Explain your current role briefly :
Current Geographical Territory :
Pls share your total current Turnover :
Current Direct + Indirect Reportees in Numbers :
Current Organization :
Reporting to (Desgn) :
Current CTC ( FIXED + Variable) :
Expected CTC :
Notice Period :
Min NP to be served ( Options available) :
Any Interaction with TN circle in last 6 months :

Ruchika
Team Workoid