Position : Deputy General Manager/General Manager - Business Excellence

Qualification : MBA-Ops from Top Tier 1 or Top Tier 2 Colleges

Work Location : Bangalore

Job Type : Permanent & Full Time

Salary : INR 25 - 27.50 LPA

Experience : 15 - 16 years

Job Description :

- Deployment of Standardized Transaction Quality Monitoring & Excellence Assessment across the organization.

- Deployment of Discovery Methodology, Transition Methodology, Continual Improvement Methodology, Operations Methodology applicable to Healthcare business.

- Alignment of organizational metrics to Excellence frameworks.

- Implement strong governance to address Operations Quality and Improvement projects and initiatives

- Drive projects to optimize Cost of Quality & improve ROI

- Deploy AI, ML, Analytics based SMART audits & also drive audit automations

- Build team capability.

- Participate in client interactions through formal and informal channels towards ensuring attainment of objectives associated with the key deliverables.

- Support Account Management through active participation in client interactions during visits, due diligences, client reviews and any other form that may arise.

- Experience in driving Compliance Audits. Relevant certification preferred.

- Strong Program management skills.

- Strong domain knowledge in international healthcare processes and products.

- Complete knowledge and implementation experience of Excellence models.

- COPC registered coordinator and implementation experience of COPC, preferred

- Knowledge of ISO9000, ISO27000, HIPAA is added advantage.

- Work experience as Quality consultants will be an added advantage.

- Capability to train and conduct workshops in Business Excellence.

- Ability to identify process re-engineering requirements against end to end service provisioning in healthcare domain.

- Ability to work across various geographies.

- Strategic approach to problem solving

Candidate Must Haves:

- Graduate.

- Post-graduation will be an added advantage.

- BPR/Process Transformation

- Over 15 years of which at least 6 years in a BRO.

- Preferably, should have held leadership position in the Quality/Business Excellence function of a BPO for about 2 to 3 years.

- Work experience in MNCs or reputed organizations will be an added advantage.

Nice To Haves:

- Six Sigma Black Belt

- Certified Auditor ISO 9001, 27001 (preferred)

- Preferably, should have held leadership position in the Quality/Business Excellence function of a BPO for about 2 to 3 years.

- Work experience in MNCs or reputed organizations will be an added advantage.

Additional Guidelines:

Interview Process: 3 Tech Rounds