Deputy General Manager - Contracts Management - BPO

Key Responsibilities

- Develop best practices for Contract Management by working closely with account & delivery organizations as well as engaging all BU stakeholders in identifying appropriate process, platform and policy interventions and create execution roadmaps as needed

- Is responsible for developing & implementing organization wide Contract Management program to meet the organizational objectives

- Standardized & consistent contract management methodology

- Champion process, policy changes to drive adoption through value development of Contract Management

- Spearhead initiatives to enhance awareness and conduct education / training sessions for knowledge building / sharing around Contract Management Program

- Is responsible for establishing & running organization wide Contract Management Program

- Mentor the team by establishing and defining, SoPs, SLAs, team structure and roles & responsibilities

- Validate & update the metadata architecture and the extraction template by bringing in industry best practices

- Demonstrate expertise and act as an escalation point for members of the team for any problem solving & trouble-shooting needs

- Build the Contract Management team and operationalize the Contract Obligation Management function

- Establish a structured mechanism for sharing insights with the business units & executive leadership

- Support counterparts within the business unit to increase awareness within the teams

- Work closely with the BU BPM Teams, ERM and Corporate Functions

- To enhance the value proposition within the Contract Management offerings through continuous dialogue with account team members and BU leaders and by analyzing supporting data analytics

- Accept & action feedback from the business teams on the Contract Management team

- Consolidate views on key areas / building blocks which need greater executive attention / process strengthening