Deputy Chief Manager - Senior Manager - Group Operations - Life Insurance

Looking for a Deputy Chief Manager (Grade - Senior Manager) Group Operations For life insurance Company- Mumbai

Key Responsibilities:

Conducting internal process reviews to identify service gaps and take corrective measures to ensure excellence and compliance to guidelines

Respond to queries received from customers on various Group policies are within pre-defined timelines & to the satisfaction of the customer. Ensure all complaints & escalations from the sales channels & sales support team are responded to within pre-defined timelines using appropriate solutions, follow ups resulting in customer satisfaction

Handle audits and closure of audit queries including statutory audits, process and ISO audits as well as audit of customers processes

Coordinate for policy renewals with sales and other teams to aid renewal of contracts of existing clients through renewal reminders and follow ups

Monitor vendors and staff responsible for scanning, archiving, despatch, manpower support in terms of outsourced staff etc to ensure agreed service levels are met.

Co-ordination with Underwriting team for medicals and issuance of cover post underwriting

Meeting with various policyholders at regular intervals to improve operational deliveries

Manage and lead the team to achieve optimum productivity and output through regular performance review, monitor operational issues like leave planning, discipline, behaviour etc.

Collaborate for recruitment to build a strong support team to business

Requirements

Strong communication, presentation, and written skills.

Strong coaching, conflict negotiation, planning, and hiring skills.

Highly organized and self-directed approach to work.

Ability to lead through real time and rapid changes.

Experience in the financial sector with previous possible roles such as financial analyst

Extensive understanding of insurance, preferably group insurance and knowledge of statutory requirements and regulations

Proficient user of Group Asia software

Prashant Kumar
+91 - 11- 48888529