DemandLane - Senior Manager/Associate Director - Human Resources

Role Overview:

We are seeking a highly skilled and experienced Senior Manager/Associate Director of Human Resources to lead our HR department. The successful candidate will play a key role in developing and implementing HR strategies, policies, and programs that align with our business objectives and foster employee engagement and growth.

Key Responsibilities:

- Develop and implement HR strategies and initiatives aligned with the overall business objectives.

- Oversee all aspects of the HR function, including recruitment, talent management, performance management, employee relations, compensation and benefits, HR compliance, payroll and training and development.

- Lead and manage the HR team, providing guidance, mentorship, and support to ensure high performance and alignment with organizational goals.

- Partner with senior leadership to identify current and future HR needs and develop strategies to address them effectively.

- Drive recruitment efforts to attract, hire, and retain top talent, including developing sourcing strategies, conducting interviews, and overseeing the on boarding process.

- Lead performance management processes, including goal setting, performance evaluations, and career development planning.

- Handle employee relations matters, including investigations, conflict resolution, and disciplinary actions, ensuring fair and consistent treatment of all employees.

- Manage compensation and benefits programs, including salary bench marking, incentive plans, and benefits administration, to ensure competitiveness and compliance with applicable regulations.

- Develop and implement training and development programs to enhance employee skills, capabilities, and performance.

- Ensure compliance with all relevant employment laws and regulations and maintain up-to-date knowledge of HR best practices and trends.

- Prepare regular HR reports and metrics to track key performance indicators and provide insights to senior leadership.

- Act as a trusted advisor to senior leadership on HR-related matters, providing expert guidance and recommendations to support business decisions.

Required Skills:

- Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred.

- 10+ years of progressive experience and at least 3+ years in HR leadership roles

- Strong knowledge of HR principles, practices, and regulations, with a proven track record of implementing effective HR programs and initiatives.

- Excellent leadership and management skills, with the ability to inspire and motivate teams to achieve results.

- Strategic mindset with the ability to think critically and develop innovative solutions to complex HR challenges.

- Exceptional communication, interpersonal, and influencing skills, with the ability to build strong relationships at all levels of the organization.

- Sound judgment and decision-making skills, with a high level of integrity and professionalism.

- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Additional Requirements:

- Must be based out of Delhi/NCR or willing to relocate.

- Should be able to visit the office on a need basis in Noida.

- Must be willing to work daytime hours and spend some overlap time with the Contact Centre team working in the US Shift.