Deloitte - Director/Lead - Operations - Taxation

Leadership role :

- Provide leadership on the designing and implementing best-in-class end-to-end process within function.

- Influence the stakeholders to bring in the change needed to implement transformational initiatives.

- Analyze emerging and leading-edge operating model and ensure your ongoing evaluation for continued improvement to the portfolio of service offerings in function.

- Conduct periodic strategic governance meeting to set and operationalize The Vision and Mission of the tax CEC in consultation with Tax EXICO.

Responsibilities :

1. Service Delivery :

- Act as a custodian and process owner for the entire tax in CEC

- Negotiate and ensure adherence to approved tax CEC budget

- Conceptualize robust policies, procedures and practices pertaining to the tax CEC

- Negotiate and define SLA's and KPI's for tax and be accountable for the overall performance of the KPIs and SLAs

- Periodically review and define if needed the governance mechanism for tax CEC delivery

- Ensure your business continuity, disaster recovery plans are in place and tested periodically

2. Operational Management:

- lead planning and budgeting of operational slash continuous improvement initiatives to improve productivity

- Optimize cost and improve the effectiveness of the service delivery

3. People Management :

- Lead people strategy (Talent management and recruitment) and policies of CEC with inputs from delivery heads and talent.

- Define goals for various services line in tax and appraise the performance on periodic basis