Deloitte - Assistant Manager - Vendor Program Management Specialist

Vendor Program Management Specialist- Assistant Manager

Are you a detail-oriented, responsive, and an organized individual who enjoys coming up with innovative solutions? At Deloitte, we provide business operations services using an approach to accomplish business objectives by identifying and solving customer problems and processing information. At Deloitte, you- ll gain exposure to a variety of industries and business models, helping your career growth and professional development.

Work you will do

In this role, you will provide support to the Vendor Management Lead by driving the vendor relationship and governance activities. This role will manage the associated back-end operational tasks and working with business stakeholders and CoRe team to provide vendor solutions which includes new vendor evaluation, existing vendor performance review and management of master service agreement, Statement of work and related work orders, marketplace business relationship, vendor payments tracking, and follow-up with program specialists team, AP and PC accordingly. The role is also to identify new vendors to help fulfil the needs of business, execution of agreements, amendments, and flow-downs where applicable by working closely with the SPS team and OGC as needed. Role requires partnering with Business teams, TRPM, SPS, AP, and Risk and OGC team where required. Some of your other responsibilities include:

- Independently manage incoming vendor and inquiries from stakeholders and external vendors.

- Perform tasks associated with the selection, procurement, onboarding, maintenance, and empanelment of the vendors.

- Proactively assess the risk elements in an engagement and work with stakeholders to mitigate risks

- Manage relationships with the empaneled vendors and conduct SRM meetings with suppliers along with CoRE Procurement.

- As an advocate to our business, work directly with SPS, OGC, and National Office of Independence and Risk on an as-needed basis to ensure all compliance activities are executed and tracked

- Lead channel vendor strategy by collaborating with Centers of Excellence (CoEs) and business advisers

- Oversee the negotiation, execution of compliance activities, and securing agreements for services

- Partner with and advise stakeholders (specialists through partners) on appropriate use of vendors for their respective talent channel and provide leadership council on VRM's stance and decision

- Oversee, analyze, and manage vendor performance using firm standard tools

- Partner with internal infrastructure groups (CoEs, BAs, CTS, Procurement, OGC, Risk, and IT) to fulfill incoming requests and develop, deploy, and maintain program processes and tools

- Lead RFI/RFP activities in partnership with Procurement

- Define processes (submission through invoice payment) and identify/maintain a tool that can be used to facilitate the process

- Review and approve vendor service-level agreements and adhere to escalation procedures, as appropriate

- Review and approve internal and external surveys and interpret results to understand program's successes and areas for improvement

- Manage the storage of program documentation (i.e., deliverables, program guidelines, SPS tracking, contracts)

- Maintain DeloitteNet and SharePoint program site to ensure information included is accurate, timely, and necessary

- Collaborate with Talent India on invoice maintenance, serving as the third-level review, high-volume/spend, follow protocol, and escalate to leadership, as appropriate

- Review and help manage reports and information for program leadership and various talent leaders

- Monitor spend and metrics to generate reports and identify opportunities for cost reduction on a continuous basis

- Continually enhance and develop tools to be used to facilitate discussions/collaboration with vendors

- Partner with our National Recruiting Technology team on key initiatives and provide reporting support to the VRM leader

- Provide specialists with cross-training across vendor relationship management talent programs and ensure an appropriate back-up plan and mailbox maintenance review

- Effectively communicate progress to VRM program leader, CoEs, and BA stakeholders

- Collaborate with specialist to identify program enhancements and communication plans

- Reviewing productivity metrics on a periodic basis, reviewing trends, and ensure accurate utilization across specialists

The team :

The Operations Management team within the Talent Shared Services strives to provide improved customer experiences by focusing on operational and cost effectiveness, increased accuracy, efficiency, compliance adherence, and delivering greater value through aligned solutions to the business strategies. Key areas include management of talent vendor and external contractor relationships and talent cost/spend across channels. Quality and innovation are our top priorities, the benchmark is on the rise- always!

Qualifications :

Required

- Graduate degree in any stream

- 6 to 9 years of work experience in vendor management

- Ability to work independently and lead efforts on a variety of projects in a high-volume, fast-paced, and sometimes nebulous environment required

- Navigating the complex organization

- Excellent organizational and planning skills

- Demonstrated strong communication, written, and interpersonal skills and the ability to interface with a variety of levels, including senior leaders, both inside and outside of Deloitte

- Ability to handle client relationships (internally and externally)

Preferred :

- MBA - Human Resources (HR)

- Strong knowledge of understanding the contracts, clauses and interpretation will be an added advantage.

How you will grow :

At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills, and as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities including exposure to leaders, sponsors, coaches, and challenging assignments to help accelerate their careers along the way. No two people learn in exactly the same way. Therefore, we provide a range of resources, including live classrooms, team-based learning, and e-Learning. DU: The Leadership Center in India, our state-of-the-art, world-class learning center in the Hyderabad office is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India.

Benefits :

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture :

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship :

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Deloitte is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited DTTL, a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL does not itself provide services to clients. DTTL and each DTTL member firm are separate and distinct legal entities, which cannot obligate each other. DTTL and each DTTL member firm are liable only for their own acts or omissions and not those of each other. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors, and may secure the provision of professional services in its territory through subsidiaries, affiliates and/or other entities.

In the United States, Deloitte LLP is the member firm of DTTL. Like DTTL, Deloitte LLP does not provide services to clients. Instead, services are primarily provided by the subsidiaries of Deloitte LLP, including:

- Deloitte & Touche LLP

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