Dell - Director - IT Services Quality - Infrastructure & Cloud Computing

Director Services IT (Quality)

Dell is a global leader in delivering customer-centric technology solutions for businesses and consumers. Dell exists to provide inspired IT solutions that work harder for all our customers, giving every person, business and organization the tools they need to grow and thrive in the ways most important to them.

For nearly 30 years, Dell has played a critical role in transforming computing, enabling more affordable and more pervasive access to technology worldwide. Dell continues to leverage that heritage to provide customers with solutions that give them the power to do more.

Business Strategy :

Dell has evolved dramatically since its early days as a PC company. Today, Dell is a leading provider of end-to-end scalable solutions that give customers choice, not locking them into proprietary architectures. Dell stands out with customers because of our commitment to :

- Practical innovation: We believe in innovation and services that turn customers- real world IT challenges into business advantages.

- Efficient, simple and affordable solutions: We offer comprehensive solutions - from the device to the data center - that make the complex simple and deliver premium capabilities at a value price point.

- A superior relationship model: Our multi-channel approach allows customers to engage with us on their terms - online, channel or direct.

Dell Facts :

Dell's reach spans the globe :

- Serving 50+ million customers in 180 countries

- 65 percent of Dell team dedicated to servers, storage, networking and services

- 7,000 team members in China

- 27,000 team members in India

- Global HQ offices in the U.S., UK and Singapore

- 22 solution centers around the world

- R&D centers in Israel, Silicon Valley and Austin

- 110,000+ Dell systems shipped each day; more than 1/second

Today, Dell offers technology solutions for every person at every age and in every profession - from the 4-year old starting school to a datacenter systems administrator to the CIO of a global corporation. Who we serve includes :

- 98 percent of global Fortune 500 companies

- 10 million small businesses

- 400,000 classrooms

- Every G20 government

- 200,000 physicians

- 50,000 channel partners

- 60,000 retail locations

Role :

Director for Quality (Infrastructure & Cloud Computing) is responsible for the overall Strategy, Management and control of Dell Services- Quality Systems and Process for the I&CC LoB reporting to the Executive Director for Quality in GDO. This individual will oversee the development, implementation and management of Quality Systems to support Infrastructure & Cloud Computing business and to strategize road-map in alignment with business and customer need. This role will work with Dell's leadership team and cross functional teams both at Strategic and execution level ensuring quality standards are met.

Responsibilities :

- Create multi-year road-map, design, develop and implement Quality Systems for I&CC.

- Be an advisor to the GDO team on issues related to Delivery Quality.

- Collaborate with cross functional Leadership team to develop Quality Solutions

- Lead the existing and future road map for build and calibrations of all Quality requirements and standards.

- Adoption of new technologies into delivery operations (e.g. robotics) and evolving Quality and Delivery Assurance standards and Practice around these

- Budgetary and managerial responsibility for Quality assurance and Control programs/teams.

- Keep abreast of changes to quality regulations and guidelines. Advise the leadership team of all business any implications of changes, lead, manage and ensure proper training to any relevant change management programs through- out the organization. Lead and define the Audit Process and automate/regulate in a timely fashion.

- Lead Quality efforts in corporate development of analytical methods

- Ensure guidance, training and assimilation programs are given for Development Programs / Projects.

- Ensure in-process and finished products and processes conform to in-house policies and procedures as well as other applicable regulations and guidelines.

- Responsible for the development of client-driven QA Metrics and Targets for each Project / Program.

- Coordination of regulatory survey and reporting activities within the organization which would include compliance as per the set standards.

- Coach, mentor and lead highly dynamic team members to help achieve the requirements of this role as well as the individual career goals of team members.

- Represent Quality Assurance at Senior Management and Leadership review meetings for I&CC

Requirements :

- 15+ years of experience in IT Services Programs specific to Delivery Assurance and defining Quality standards.

- Must have minimum of 5 to 6 years of experience in Leading large scale QA Team at Leadership level for an organization with mature delivery set up based on ITIL framework

- People management experience for minimum of 5 to 7 years.

- Must have had led multiple QA Programs, Surveillance Audits and large scale process re-engineering initiatives at global level.

- Track record of ensuring consistent compliance to SAS 70, HIPPA, CMM L5, ISO requirements etc.

- Strong in IT Infrastructure & Cloud computing space. ITIL implementation

Qualification : Engineering Degree or related

Location : Bangalore/Noida.