Delivery/Process Management Role - Order Fulfillment/Logistics/SCM Transformation Projects

Key Responsibilities :

The role-holder :

Key accountabilities and responsibilities include :

- Delivery management

- Client satisfaction

- Client relationship

- Involvement in account business planning and strategy

- Financial performance of the Engagements (Contribution Margin)

- Transformation & Industrialised Innovation

- Supporting Growth

- Contract Compliance

Job Description :

- Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities

- Understands what it takes to manage a business and uses the insights to gain better understanding of a client's need and to position the right CG offerings in conjunction with the Practice to bring value to the client

- Ensure implementation of best practices in the areas of People, Process, Technology and Controls in conjunction with the Practice Teams (Process and Technology)

- Working closely with the Practice teams to deliver all Transformation & Innovation projects as agreed

- Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgemini's ESOAR methodology underpinned by - 5 Senses of Intelligent Automation-

- Support contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction

- Manage the talent pipeline within the team in collaboration with the Practice to ensure organisation resilience.

- Support Account Development

3. PERSON SPECIFICATION :

Essential Skills and Experience :

1. 15-18 years of proven experience in Process management in a global complex environment

2. Should have led large client delivery/portfolio delivery in the SCM space.

3. Subject matter expert in the Supply Chain domain - has a high level of expertise on Supply Chain processes with a good level of understanding on Master Data management (MDM - Customer, Material and Planning Masters), Logistics, Planning Processes, Order Management, Trade Promotion Management, Bill to Cash

4. Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation

5. Leadership skills in a multicultural environment managing Global/Regional Delivery

6. Proven experience in a global complex environment

7. Ability to influence at senior business levels

8. Strong relationship building, communication, and influencing skills

9. Ability to bring innovation to challenges and to overcome problems and obstacles as they arise as well as take action and produce desired outcomes with limited direction

10. Strong commercial awareness and project management ability

11. Experience in change management

12. Transformation mindset.