Delivery Manager - Salesforce CRM - Manufacturing Domain

Salesforce CRM Delivery Manager

What You Will Do:

- Serve as a trusted partner and collaborate to deliver value from Organisation.

- Understand the business roadmap and vision, ensuring team alignment with business priorities and goals.

- Lead CRM/SF solutions, ensuring development aligns with design documents and principles.

- Manage the team and act as a point of escalation.

- Plan and track work schedules and resource utilization, along with delivery estimates.

- Provide technical thought leadership across various aspects of technical delivery.

- Collaborate with business partners and teams.

- Identify and address any delays or issues, developing mitigation plans.

- Ensure daily standups occur and project trackers are updated.

- Participate in team selection, hiring, and coaching, focusing on building a high-performing team.

- Interact with relevant stakeholders.

Who You Are (Basic Qualifications):

- Bachelor's/master's degree in computer science/information technology with over 12+ years of experience leading and driving transformation for better business outcomes.

- Experience in leading and managing CRM/SF capability, driving technology thought leadership and transformation.

- Exposure to CRM/SF solutions and architecture.

- Experience defining and executing appropriate strategies, operating models, and delivery models.

- Experience in developing people and managing their performance and aspirations to maximize business outcomes.

- Strong customer focus, communication, collaboration, and problem-solving skills.

- Ability to take ownership of delivery and achieve desired outcomes.

- Understanding of CI/CD and DevOps.

- Excellent verbal and written communication skills.

What Will Put You Ahead:

- Good understanding of the manufacturing domain.

- Exposure to Scrum Master and Project Management metrics.