Delivery Manager - Manage Services - IT

Role Summary :

- Responsible for all deliveries made across multiple accounts

- Experience in managing multiple Managed Services 24- 7 support project deliveries

- Techno-Manager profile

- Participates in project specific reviews with clients.

- Ensure adequate offshore staffing for projects

- Conducts internal reviews of projects

- Ensure onshore delivery head is in sync

- Work with account team for mining and delivery

- Serve as a customer escalation point for all DU projects

- Responsible for India based employee satisfaction

- Work closely with recruitment team to onboard talent

- Drive innovation within team

- Be up to speed on trends and encourage team to improve competency

- Review estimates for bids.

- Engage with clients facilitating workshops to jointly develop an understanding of their environment, synthesize findings, draw and presents conclusions.

- Ability to think on alternate proposals, Define/understand client expectations.

- Develop and/or review Statements of Work and other contractual documents to ensure delivery excellence.

- Develop and manage BU cost estimation tools

Key Performance Measures (Indicative) :

- Margin

- Resource utilization

- CSAT

- ESAT

- Attrition

- Revenue