Delivery Manager - IT

- Plan direct and coordinate all aspects of Application Development, maintenance projects

- Translating the strategic direction of the business into technical considerations for the development, operations and maintenance teams

- Consult with users, management and technical team to assess customer needs, manage requirements, changes, dependencies and production roll out of the applications

- Managing external and internal resources and quality/acceptance of deliverables

- Understanding the intricacies of Software execution for Projects involving Products

- Leading teams to ensure they are following the SDLC methodology selected for the project and coaching/mentoring

- Drive Agile, Scrum and waterfall models

- Leading teams in a rapidly changing environment including performance management, coaching for development, and resource assignment

- Mentoring technical team members to increase business acumen including the ability to effectively communicate

- Guiding teams with technical and subject expertise knowledge with respect to .Net/Java/J2EE

- Exposure on Web and digital platforms

- Operating with independent authority and good judgement to resolve technical issues that pertain to the business applications under their area of responsibility

- Maintaining continuity of technical knowledge that is significant to the successful operations

- Leading the team through and helping them resolve interdependencies involved in large enterprise wide initiatives

- Subject matter expertise with Insurance Systems like GW PAS, Duck Creek PAS, Low Code platforms like Mendix, Cloud platforms like AWS, Azure for P&C Insurance

Delivery Management:

- Proactively identify potential issues and drive resolution to avoid client impact

- Facilitate continuous improvement

- Responsible for delivery and client satisfaction - Serve as highest point for escalation issues

- Defining and measuring SLAs and Status reporting to stakeholders

- Defining SLAs for support and development activities

- Measuring and tracking SLAs

- Evaluate and report on portfolio and project progress to top management