- Plan direct and coordinate all aspects of Application Development, maintenance projects
- Translating the strategic direction of the business into technical considerations for the development, operations and maintenance teams
- Consult with users, management and technical team to assess customer needs, manage requirements, changes, dependencies and production roll out of the applications
- Managing external and internal resources and quality/acceptance of deliverables
- Understanding the intricacies of Software execution for Projects involving Products
- Leading teams to ensure they are following the SDLC methodology selected for the project and coaching/mentoring
- Drive Agile, Scrum and waterfall models
- Leading teams in a rapidly changing environment including performance management, coaching for development, and resource assignment
- Mentoring technical team members to increase business acumen including the ability to effectively communicate
- Guiding teams with technical and subject expertise knowledge with respect to .Net/Java/J2EE
- Exposure on Web and digital platforms
- Operating with independent authority and good judgement to resolve technical issues that pertain to the business applications under their area of responsibility
- Maintaining continuity of technical knowledge that is significant to the successful operations
- Leading the team through and helping them resolve interdependencies involved in large enterprise wide initiatives
- Subject matter expertise with Insurance Systems like GW PAS, Duck Creek PAS, Low Code platforms like Mendix, Cloud platforms like AWS, Azure for P&C Insurance
Delivery Management:
- Proactively identify potential issues and drive resolution to avoid client impact
- Facilitate continuous improvement
- Responsible for delivery and client satisfaction - Serve as highest point for escalation issues
- Defining and measuring SLAs and Status reporting to stakeholders
- Defining SLAs for support and development activities
- Measuring and tracking SLAs
- Evaluate and report on portfolio and project progress to top management
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