Delivery Manager/Head - Digital Web Platforms

Job Title: Delivery Manager - Digital Web

Platforms

Responsibilities & Key Deliverables

Purpose:

- Managing development and delivery of Digital Customer Experience Portals portfolio business units in alignment with agreed business plans.

- Ownership of all web based digital platforms.

Key deliverables:

- Business Support in terms of the Technology Road Map / Strategy User interaction & interface design

- Good knowledge of Digital Marketing

- Problem definition, scoping of IT projects, IT project pipeline planning, business case preparation and securing sponsor buy in

- Work with different technical COE to ensure delivery / resolution within timelines and budgets.

- Web Platforms solution delivery

- Monitor and delivery process and deliverables sign off IT Services Utilization and Adoption by business users

- Ensure high CSI (Customer Satisfaction Index) and CAPS score through IT services

- Budgets & planning (annual and quarterly)

- Keep regularly updated on industry trends, challenges, technology adoption levels and solution landscape

- Clear understanding of Agile delivery processes

- Inhouse Capability and reduction on external Vendor Dependence