Delivery Manager - Global Talent Acquisition Operations - FMCG

We are hiring for Global TA Operations Delivery Manager for a leading MNC into FMCG.

Job Location is Hyderabad.

Job Responsibilities :

- Manage TA processes from Posting/ Sourcing/ Screening/ Selection/ Scheduling to On-boarding for key markets with all steps as per process (Background check etc, as per local requirements)

- Coordinate the establishment of global alignment of TA processes and procedures

- Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and contiuous improvement

- Identify and implement service delivery and process improvement opportunities and projects

- Partner with global TA CoE and Sector HR Ops teams to review progress and local process improvements

- Manage vendor managed service: all aspects of quality assurance and budget adherence

- Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements

- Proactively develop and execute plans to improve customer satisfaction with a focus on processes

Represent technical, functional and customer perspective when taking decisions: Integrate with IT, internal clients and the broader shared services organization

- Manage escalation and takes ownership for ultimate issue resolution

- Ensures team staffing model is updated and partners well internally and externally to ensure strong pipeline of available talent

- Manage and develop of team leaders and broader team: on-boarding, training, process and support documentation and aids to drive optimization and fast-of-the-block assimilation into the team

- Ensure knowledge management platforms are set up and all supporting technologies meet requirements

- Drive a quality focused agenda to ensure that data quality and metrics are key deliverables for all reporting and transactions

Key Skills and Experience Required :

- Global TA Shared Service experience, with 8+ years of Global hiring experience

- Technical SAP/ Success factors/ KENEXA and process knowledge

- Service management and ticket management system

- Customer orientation

- Process management and continuous improvement with a focus on optimization and productivity Organization Change Management .

- Experience in Global environment/Matrix organizations, living and working in several global locations

- Change management and agility

- Team management Scope and Scale

- Must possess strong people management skills and have the ability to perform in an environment of ambiguity and make decisions within short time frames

- Demonstrated track record of strong service delivery

- Technical / Functional Skills & Knowledge of HR Tools and Interfaces