Delivery Manager - eLearning

Job Role- Delivery Manager (eLearning)

Note - eLearning experience is MANDATORY. (At least 5 years)

Skills :

- Proactive and effective communication (both verbal and written) skills.

- Strong interpersonal and management skills.

- Excellent skills in building and maintaining client relationships.

- Strong mentoring and motivational skills.

Job Description:

- Ensure high client satisfaction levels (measured by surveys and repeat business).

- Work with Sales and Presales teams to improve the quality of solutions (proposed to assigned clients) to move up the value chain.

- Ensure quality, responsiveness, proactiveness, and problem solving/challenge resolution, and identify any required actions.

- Manage and develop Project Management teams.

- Maximize efficiency and productivity across all accounts.

- Streamline and implement new processes / alternate approaches that create speed and efficiency and support business demands.

- Ensure overall profitability for projects.

- Develop and present MIS and reports to monitor project status and process compliance.

- Monitor outsourced work for quality.

- Ensure accurate and timely invoicing.