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Delivery Manager/Delivery Director - IT (12-17 yrs)
Title : Delivery Manager / Delivery Director
Base Location : Pune
Role Summary :
- Responsible for all deliveries made by Business Unit across multiple accounts
- Techno-Manager profile
- Participates in project specific reviews with clients.
- Ensure adequate offshore staffing for projects
- Conducts internal reviews of projects
- Ensure onshore delivery head is in sync
- Work with account team for mining and delivery
- Serve as a customer escalation point for all DU projects
- Responsible for India based employee satisfaction
- Work closely with recruitment team to onboard talent
- Drive innovation within team
- Be up to speed on trends and encourage team to improve competency
- Review estimates for bids.
- Engage with clients facilitating workshops to jointly develop understanding of their environment, synthesize findings, draw and presents conclusions.
- Ability to think on alternate proposals, Define/understand client expectations.
- Develop and/or review Statements of Work and other contractual documents to ensure delivery excellence.
- Develop and manage BU cost estimation tools
- Validate that closed contracts & change requests are fully processed
Key Performance Measures (Indicative) :
- Resource utilization
- Engineering maturity