Delivery Manager - BFSI

- Service Delivery Managers to manage and meet commitments, requirements, and expectations.

- Ensure that all Service Levels are met.

- Ensure that performance requirements in relation with Banks Business requirements and Business objectives are met.

- Ensure that performance requirements are met, as they relate to Client strategic business planning (Business and IT architecture, strategic options, Business assessment, and Business operating plans).

- Assure operational compliance with the Agreement and ensure to fulfills its obligations under the Agreement, including all obligations relating to deliverables, service delivery, compliance, security, audit, SOX, and the operation of robust operational risk management.

- Establish and execute the account management disciplines, business management processes, and associated reporting.

- Ensure prompt identification and resolution of service delivery issues.

- Staff and lead Management Team and related to staff

Provide Contract Management components including:

- Provide contract administration for the time-phased contractual commitments to assure fulfillment of and deliverables.

- Act as the primary focus for New Service establishment for Client Business.

- Manage other administrative functions, including security (physical and logical), facilities, and contracts.

- Accountable for business continuity in terms of compliance to agreed procedures, restoration of Services in the recovery site(s) in times of disaster, communication of status of recovery, etc.